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About Martin

Contact Us - Thank you

Thank you for contacting Martin Guitar! A representative will be in touch with you shortly.

C. F. Martin & Co. is dedicated to giving you the best customer service possible.

To ensure your visit is efficient, we have provided direct links to a variety of departments and services.

Corporate & General Inquiries

Corporate Offices

C. F. Martin & Co., Inc.
510 Sycamore Street
P. O. Box 329
Nazareth, Pennsylvania 18064

Hours of operation are Monday through Friday, 8:00 AM - 5:00 PM Eastern Time
(excluding national US holidays). Holiday/Shutdown Schedule

Phone: 610-759-2837
800-633-2060
Fax: 610-759-5757
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Museum & Tour

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1833 Shop & Guitarmaker's Connection

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Customer Service & Product Support

Contact Customer Service

Career Opportunities

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Current Job Listings

 

New Members

New member enrollment period: April 1, 2014 - June 30, 2014
Fee - One year membership: $45.00 plus shipping for Canada & International*

Subscribe to our email list and follow Martin on Facebook and Twitter for updates.

Unlock the Martin Experience Welcome Kit

First time, new registrants will recieve an Unlock the Martin Experience welcome kit including:

  • Membership key and card
  • Martin Owners Club t-shirt
  • Set of SP Lifespan strings
  • Latest Martin literature including guitar and string catalogs plus the Custom Shop Limited Edition book
  • Copy of MARTIN - The Journal of Acoustic Guitars

*Canada & International - $23.00 flat rate shipping & handling
Limit one per member - expired members who rejoin are not eligible for a welcome kit

More member benefits

 

FAQ

New Member & Renewal FAQ

How do I know if I'm a member?
If your membership is currently active, you should have recieved an email with your username and password.

If you did not receive an email containing your username and password, one of the following reasons may be why:

  • Your membership has expired and you need to renew.
  • You are not a member and need to join.
  • The email may be in your junk or spam filters.
  • Your current email may be different from the email address we have on file for you.

If you think your membership is current, you can try resetting your password by clicking the "Reset Password" button from the log in page and following the instructions. Your username is your MOC ID.

If you are unable to reset your password and are unsure of your membership status, please email This email address is being protected from spambots. You need JavaScript enabled to view it. .

I don't have email, is there another way to know if I'm a member?
If you don't have an email address, you can call 888-433-9177 to inquire about your membership status and log in credentials.

How do I join the Martin Owners Club?
If you have never belonged to the Martin Owners Club before, you are eligible to join as a new member between April 1 and June 30, 2014. A one-year membership is $45 USD. A flat shipping rate for your new member welcome kit of $23 USD applies for Canada and international shipments.

Please allow up to one week for your benefits to begin from the date you submit your payment. This includes being able to log in to the Martin Owners Club website. 

Click here to join.

How do I renew my membership?
If your membership has expired or you received an expiration notice, you can renew your membership at any time for the period of one year for $45 USD. You will be sent a new membership card and an Unlock Your Martin Experience key. A flat shipping rate of $15 USD applies for Canada and international shipments.

If your membership was expired before you renewed, please allow up to one week for your benefits to be reinstated from the date you submit payment. This includes being able to log in to the Martin Owners Club website.

You will need to know your MOC ID to complete your renewal. If you do not know your MOC ID, you can request it via email at This email address is being protected from spambots. You need JavaScript enabled to view it. .

Click here to renew.

How do I purchase a membership as a gift for someone else?
Due to privacy restrictions, the Martin Owners Club does not support gifting of memberships at this time.


Existing Member FAQ

How do I log in to the new Martin Owners Club site?
If your membership has not expired you can log in here using your username and password that has been emailed to you. Be sure you are entering a MOC ID for your username that is 10 digits long. If your MOC that was emailed to you is 9 digits, try adding a "0" as the first number. If you still have trouble logging in, try resetting your password using your 10-digit MOC ID as your username. If you are unable to reset your password, your membership may have expired and you need to renew, or your current email may be different than the email address we have on file for you. You can email This email address is being protected from spambots. You need JavaScript enabled to view it. to inquire about your membership status.

I don't have email, is there another way to find out my username and password?
If you don't have an email address, you can call 888-433-9177 to inquire about your membership status and log in credentials.

I recieved my username and password but am having trouble logging in.
Your username is your MOC ID. If your MOC ID has a "0" as the first number, try deleting the leading "0" when you enter your username.

Why is my password different than before?
Since Martin Owners Club has migrated to a new system, we needed to reset all user passwords for security purposes. You are welcome to change your password after logging in by editing your profile.

How do I renew my membership?
If your membership has expired or you received an expiration notice, you can renew your membership at any time for the period of one year for $45 USD. You will be sent a new membership card and an Unlock Your Martin Experience key. A flat shipping rate of $15 USD applies for Canada and international shipments.

If your membership was expired before you renewed, please allow up to one week for your benefits to be reinstated from the date you submit payment. This includes being able to log in to the Martin Owners Club website.

You will need to know your MOC ID to complete your renewal. If you do not know your MOC ID, you can request it via email at This email address is being protected from spambots. You need JavaScript enabled to view it. .

Click here to renew.

My membership has not expired and I still cannot log in, what do I do?
Please email  This email address is being protected from spambots. You need JavaScript enabled to view it. , including your MOC ID, and a representative will look in to your account and contact you via email.

I am a Charter Member. Has my Charter Membership status remained intact?
Yes, your Charter Membership status has been carried over to the new Martin Owners Club.


General FAQ

What's different about the Martin Owners Club?
The Martin Owners Club is excited to share a new, enhanced benefits package with its members! You can review the list of benefits here.

I joined the club but never got a welcome package.
If you joined as a new member prior to April 1, 2014 and did not receive your welcome package, please email This email address is being protected from spambots. You need JavaScript enabled to view it. , including your MOC ID, and a representative will look in to your account and contact you via email.

I purchased a two-year membership but did not recieve a gift my second year.
Renewal or second year gifts are no longer offered. The new Martin Owners Club benefits offer one-year memberships with a welcome kit for new members only, and a new membership card and Unlock Your Martin Experience key upon each year's renewal.

Why isn't there going to be an annual event in 2014?
The annual event is being redesigned to offer a more exclusive, intimate experience for Martin Owners Club members. We appreciate your patience in this matter. 

Existing Members

Open for renewal: After April 1, 2014
Fee - One year membership: $45.00 plus shipping for Canada & International*

Subscribe to our email list and follow Martin on Facebook and Twitter for updates.

Enhanced Martin Owners Club Member Benefits

  • Opportunity to attend An Evening With Chris Martin, held annually
  • Preferred seating at Martin Experience events
  • Special gift when you visit the Martin Guitar booth at festivals 
  • Members-only prize drawings
  • Exclusive preview of new products and new Martin gear and accessories before released publicly
  • Receive a copy of the Custom Shop Limited Edition book each year
  • 20% off 1833 Shop merchandise and Guitar Maker's Connection
  • 10% off on Martin Repair Shop services plus a free restringing with Martin strings for services performed at the Martin Guitar factorty
  • Monthly e-newsletter
  • Exclusive wallpaper downloads for your computer and mobile devices

*Canada & International - $15.00 flat rate shipping & handling

Sounding Board Archives

The Sounding Board™ newsletter was published from 1996 to 2013 in both both print and online editions.

Written and published by C. F. Martin & Co., The Sounding Board™ provided us with a vehicle to communicate with acoustic guitar enthusiasts, players, dealers, current owners, customers, and potential buyers. It includes letters that we have received, plus new product announcements, details about special edition instruments, developments in the string making area, news about the company, occasional technical information & helpful hints, and stories that will be of specific interest to either Martin guitar or Backpacker® owners.

Archived issues are available in PDF format below (requires Acrobat Reader).

Learn more about Martin's current publication, Martin | The Journal of Acoustic Guitars.

 
 
 
 
 
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