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About Martin

Mission Statement

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Contact Us - Thank you

Thank you for contacting Martin Guitar! A representative will be in touch with you shortly.

C. F. Martin & Co. is dedicated to giving you the best customer service possible.

To ensure your visit is efficient, we have provided direct links to a variety of departments and services.

Corporate & General Inquiries

Corporate Offices

C. F. Martin & Co., Inc.
510 Sycamore Street
P. O. Box 329
Nazareth, Pennsylvania 18064

Hours of operation are Monday through Friday, 8:00 AM - 5:00 PM Eastern Time
(excluding national US holidays). Holiday/Shutdown Schedule

Phone: 610-759-2837
800-633-2060
Fax: 610-759-5757
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Museum & Tour

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1833 Shop & Guitarmaker's Connection

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Customer Service & Product Support

Contact Customer Service

Career Opportunities

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Current Job Listings

 

Current Members

Renewals may be submitted at any time.
Fee - One year membership: $45.00 plus shipping for Canada & International*

Follow Martin on Facebook and Twitter for the latest updates.

2015 Martin Owners Club Member Benefits

  • Opportunity to attend An Evening With Chris Martin
  • Preferred seating at Martin Experience events
  • Special gift when you visit the Martin Guitar booth at festivals 
  • Members-only prize drawings
  • Exclusive preview of new products, Martin gear, and accessories before released publicly
  • 20% off 1833 Shop merchandise and Guitar Maker's Connection
  • 10% off on Martin Repair Shop services plus a free restringing with Martin strings for services performed at the Martin Guitar factory
  • Monthly e-newsletter
  • Exclusive wallpaper downloads for your computer and mobile devices
  • 2015 renewal gift including:
    • Official membership card and certificate
    • Martin Owners Club embossed logo journal
    • Printed copy of MARTIN™ - The Journal of Acoustic Guitars
    • Latest Martin Guitar literature including catalogs and Limited Editions book
    • Lanyard keychain

*Canada & International - $15.00 flat rate shipping & handling

New Members

New member enrollment period: January 5, 2015 - April 6, 2015
Fee - One year membership: $45.00 plus shipping for Canada & International*

Don't miss out! Subscribe to email updates and follow Martin on Facebook and Twitter for new member drive updates.

First time, new registrants will receive an "Unlock Your Martin Experience" welcome kit including:

  • Official membership card and certificate
  • Unlock Your Martin Experience key
  • Martin Owners Club embossed logo journal
  • Printed copy of MARTIN™ - The Journal of Acoustic Guitars
  • Latest Martin Guitar literature including catalogs and Limited Editions book
  • Lanyard keychain

*Canada & International - $23.00 flat rate shipping & handling
Limit one per member

More member benefits

 

FAQ


New Members | Renewals | Current Members | Evening With Chris Martin | General


New Members

Why can't I join as a new member?
The next Martin Owners Club enrollment period for new members occurs January 5, 2015 - April 6, 2015. To be alerted and kept informed about the next new member enrollment period, subscribe to the email list Martin Owners Club Enrollment Updates and follow Martin on Facebook and Twitter

How do I know if I'm a member?
If your membership is currently active and your correct contact information is included in your Martin Owners Club profile, you should have been receiving updates from the Martin Owners Club throughout the year, such as the monthly Martin Owners Club e-newsletter. If you are still unsure, please email This email address is being protected from spambots. You need JavaScript enabled to view it. .

I don't have email, is there another way to know if I'm a member?
If you don't have an email address, you can call 888-433-9177 to inquire about your membership status and log in credentials.

How do I purchase a membership as a gift for someone else?
Due to privacy restrictions, the Martin Owners Club does not support gifting of memberships at this time.

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Renewals

How do I renew my membership?
If your membership has expired or you received an expiration notice, you can renew your membership here at any time for the period of one year for $45 USD. A flat shipping rate of $15 USD applies for Canada and international shipments.

If your membership was expired before you renewed, please allow up to one week for your benefits to be reinstated from the date you submit payment. This includes being able to log in to the Martin Owners Club website.

You will need to know your MOC ID to complete your renewal. If you do not know your MOC ID, you can request it via email at This email address is being protected from spambots. You need JavaScript enabled to view it. .

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Current Members

How do I log in to the new Martin Owners Club site?
If your membership has not expired you can log in here using your username and password. Your username is your MOC ID. If the first number of your MOC ID is a 0, do not enter it and enter only the remaining nine digits following the 0.

I don't have email, is there another way to find out my username and password?
If you don't have an email address, you can call 888-433-9177 to inquire about your membership status and log in credentials.

I'm having trouble logging in to the website, what do I do?
Your username is your MOC ID. If the first number of your MOC ID is a 0, do not enter it and enter only the remaining nine digits following the 0. If you still have trouble logging in, try resetting your password using your MOC ID as your username. If you are unable to reset your password, your membership may have expired and you need to renew, or your current email may be different than the email address we have on file for you. You can email This email address is being protected from spambots. You need JavaScript enabled to view it. to inquire about your membership status.

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Evening With Chris Martin

What is the Evening With Chris Martin event?
The Evening With Chris Martin is an annual event limited to 100 Martin Owner's Club members and their guests. Watch last year's highlights here.

How do I sign up to attend?
Following the new member enrollment period, members will have the opportunity to sign up online or via phone for a chance to attend. Your membership must be valid during this time to be eligible to attend. One hundred members will be randomly selected and notified via email or phone. If selected, you must RSVP to secure your spot on the guest list. Members are not eligible to attend the event two years in a row.

Are guests allowed at the event?
Martin Owners Club members are permitted to bring one guest. Guests will not be eligible to win prize drawings or have items signed by Chris Martin during the event.

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General

What's different about the Martin Owners Club?
The Martin Owners Club is excited to share a new, enhanced benefits package with its members! You can review the list of benefits here. New for 2015, members who renew their membership will also be receiving a gift.

I joined the club but never got a welcome package.
If you did not receive your welcome package, please email This email address is being protected from spambots. You need JavaScript enabled to view it. , including your MOC ID, and a representative will look in to your account and contact you via email.

Why isn't there going to be a Martin Owners Club block party?
The annual event has been redesigned to offer a more exclusive, intimate experience for Martin Owners Club members called an Evening With Chris Martin.

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