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Frequently Asked Questions: Registration and Warranty

Registration and Warranty

 

What happens if I neglect to mail my warranty paperwork to you within 30 days to register my guitar?

We will not refuse to register your guitar if all proper documentation is received by us after the thirty-day period. We ask the paperwork be submitted within the thirty-day period because we have found if not handled within that time frame, the paperwork will be set aside and neglected. We are only trying to assist the customer in making sure the guitar is registered in the event it would be stolen, lost or require warranty work. If warranty repair work would be required in the future, having your guitar registered with us would alleviate any delays in providing this service. In order to register your guitar, the warranty paperwork, along with a copy of the original bill of sale is required.

Will the installation of a pickup affect my "Limited Lifetime Warranty?"

No. We do recommend that you take your guitar to an authorized Martin Service Center to ensure proper installation. Damage caused during the installation or resulting from the installation is not covered under your "Limited Lifetime Warranty."

Will the installation of a strap button affect my "Limited Lifetime Warranty?"

No. We do recommend that you take your guitar to an authorized Martin Service Center to ensure proper placement and proper installation. Damage caused during the installation or resulting from the installation is not covered under your "Limited Lifetime Warranty."

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