Jobs at Martin
Sales
Department: Sales
Summary Description:
The part time summer tour guide position requires individuals to daily provide interesting, guided factory tours to visitors interested in experiencing how our guitars come to life through the hands of the craftsperson. Tour guides must possess a pleasant voice and mannerisms with excellent verbal communication skills and willingness to ‘WOW’ the visitor.
This position requires constant interpersonal contact with visitors, counterpart tour guides and all other internal staff functions. Applicant must be able to handle repetitive tasks daily which include standing and walking for extended periods of time.
Specific Duties & Responsibilities:
- Responsible to perform daily tours as scheduled for five hours per day between the hours of 8:00AM and 4:00PM.
- Organize tour groups and distribute tour audio equipment.
- Maintain tour audio systems.
- Ability to handle conflict with a positive approach.
- Ability and willingness to ‘Wow’ visitors.
- Assist, direct, and interact with visitors between tours to elevate the customer experience.
- Assist (between scheduled tours) in 1833 Shop with activities as needed.
- Follow & enforce with visitors all current safety guidelines.
- Perform all other duties as assigned in the Visitor Center to ensure guests are provided with an outstanding visitor experience.
- Treat coworkers and visitors equally without regard to race, age, creed, color, religion, gender, national origin, alienage, ancestry, citizenship status, sex, marital status, arrest record, gender identity, veteran status, disability or handicap, sexual orientation, genetic information, or any other characteristic protected by applicable federal, state or local laws.
Position Requirements:
- Effective communication skills
- Pleasant, personable voice and mannerisms
- Strong people skills
- Strong conflict resolution skills
- Must be 18 years of age or older
Technical Qualifications:
- Basic Martin Guitar product and/or historical knowledge preferred.
If you are interested in this role, please email your resume to martinhr@martinguitar.com.
Department: Sales
Summary Description:
This position is responsible for promoting and selling our products as well as providing a positive customer experience while maintaining the presentation of the 1833 Shop. This position requires constant interpersonal contact with visitors, all tour guides, customer service and all other internal staff functions.
Specific Duties & Responsibilities:
- Restock and merchandise all displays and inventory in the 1833 Shop.
- Support all customer service functions, including answering inquiries in-store, supporting the Visitor Center, and supporting Guitar Makers Connection and its functions when necessary.
- Operate the register and cash transactions, including daily closeout. Coordinate product listings for website as needed in collaboration with the marketing department.
- Track and receive inventory from the Martin Distribution Center.
- Follow and enforce guidelines and experience in the Pickin’ Parlor.
- Expand professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.
- Meet or exceed the Company goals and standards of operation.
- Maintain the stability and reputation of the store by complying with legal requirements.
- Perform all other duties as assigned by the Retail and Direct-to-Consumer Merchandising Manager and the Director Direct-to-Consumer Channels, eCommerce and Channel Programs.
- Treat coworkers and visitors equally without regard to race, age, creed, color, religion, gender, national origin, alienage, ancestry, citizenship status, sex, marital status, arrest record, gender identity, veteran status, disability or handicap, sexual orientation, genetic information, or any other characteristic protected by applicable federal, state or local laws.
Position Requirements:
- 1-2 years of retail experience
- High School diploma or equivalent
- Ability to communicate effectively with peers, customers, and management
- Strong conflict resolution skills
- Good organization skills
- Must be able to maneuver around the sales floor, back room, and office areas.
- Must be able to stand and walk for extended periods of time and lift and carry up to 30 lbs.
- Strong product knowledge required.
- Basic knowledge of Microsoft Word, Excel, PowerPoint
- Ability to multi-task effectively
- Willingness to work flexible hours including inhouse, after hour events.
- Willingness to cross-train in other areas of responsibility
Core Competencies:
- Customer focus and relationships
- Pricing
- Market knowledge
- Results driven
- Adaptability
- Communication
- Decision Making
- Planning & Organizing Work
- Commitment to Personal Learning/Knowledge Growth
If you are interested in this role, please email your resume to martinhr@martinguitar.com.
Department: Sales
Summary Description:
The Customer Programs Support Specialist will support two departments: 1833 Shop and Customer Service, splitting time equally between the departments. This role is responsible for forecasting and purchasing of resale items and other resale duties as assigned and will manage consumer inquiries associated with billing and shipment information, etc. to respond to customer inquiries relating to a variety of subjects, such as requests for MOC & Loyalty programs, and1833 Shop consumer-based inquires. This will be an approximate split of responsibility of 50/50 between 1833 resale and customer service-related inquires.
Specific Duties & Responsibilities:
- Forecasting for gear and accessories (resale).
- Purchasing for resale items, includes creating requisitions and purchase orders, as well as all follow up.
- Deal directly with Resale and Loyalty consumer inquiries in a consistently ositive manner while handling a high volume of incoming communications in a fast-paced environment
- Training and use of CRM for emails, phone calls, and chat
- Answer internal and external customer inquiries regarding Resale items and Loyalty Programs.
- Must be willing to continually attend computer and customer service training
- Support and knowledge of the Martin Owners Club and all other Loyalty Programs
- Must be able to effectively troubleshoot complex technical issues in-person, over the phone or by email without continual assistance.
- Research, gather necessary data and reply accurately to consumers
- Maintain file of correspondence received, sent, or requiring additional action
- Support receptionists’ and 1833 shop positions as a substite or as needed
- Assist with tour guide needs as required and be familiar with online tour reservations
- Ability to create customers and their orders in Syteline as well as process customer returns in cooperation with Accounts Receivable
- Support Guitar Makers Connection and it’s functions as needed.
- Perform other duties or functions as assigned by your manager(s) either 1833 or Customer Service as time and needs allow
- Take ownership of complaints from inception to resolution ensuring a professional, proper and satisfactory closing is achieved
- Support company strategic incentives and goals
- Participate in special projects as needed or required
- Treat coworkers and visitors equally without regard to race, age, creed, color, religion, gender, national origin, alienage, ancestry, citizenship status, sex, marital status, arrest record, gender identity, veteran status, disability or handicap, sexual orientation, genetic information, or any other characteristic protected by applicable federal, state or local laws.
Position Requirements:
- Superior oral and written communication skills
- Basic proficiency in Microsoft Office programs, particularly Outlook, Word and Excel
- Clear understanding of the Company’s continuous improvement philosophies and Operating Values
- Ability to recognize improvement needs throughout his/her areas of responsibility
- Must be tactful and be able to handle challenging situations professionally and calmly
Core Competencies:
- Adaptability
- Communication
- Decision Making
- Planning & Organizing Work
- Commitment to Personal Learning/Knowlede Growth
If you are interested in this role, please email your resume to martinhr@martinguitar.com.
Marketing
Summary Description:
The eCommerce Marketing Merchandiser is responsible for maintaining the full product catalog, visual merchandising, and promotions on the website with continuous updates that align with campaigns and communications across digital channels.
Specific Duties & Responsibilities:
- Manage product catalog and product assortment on martinguitar.com.
- Manage assortments in collaboration with product, marketing, and sales team to ensure content meets KPIs.
- Elevate key stories and display products and categories to create an engaging and relevant experience for consumers (PLP sorting, product titles, product categories).
- Monitor website KPIs to ensure products are active on site and appropriately merchandised.
- Update listings and PDPs based on spec changes, research, content, or campaigns.
- Identify cross-selling and up-selling opportunities.
- Manage merchandising tools and on-site search optimization.
- Collaborate with sales department on promotional activities.
- Setup, monitor and report on promotional activities.
- Treat coworkers and visitors equally without regard to race, age, creed, color, religion, gender, national origin, alienage, ancestry, citizenship status, sex, marital status, arrest record, gender identity, veteran status, disability or handicap, sexual orientation, genetic information, or any other characteristic protected by applicable federal, state or local laws.
Position Requirements:
- Bachelor’s degree in Business Administration, Merchandising, Marketing or equivalent experience
- 2+ years of e-commerce site merchandising experience
- Working knowledge of SEO best practices
- Strong organizational skills with ability to manage multiple projects, prioritize and meet deadlines
- Knowledge of Salesforce Commerce Cloud preferred
- Outstanding verbal and written communication skills
Core Competencies:
- Adaptability
- Communication
- Decision Making
- Planning & Organizing Work
- Commitment to Personal Learning/Knowledge Growth
If you are interested in this role, please email your resume to martinhr@martinguitar.com.
Information Technology
Reports To: Senior Director of Information Technology
Summary Description:
The Software Engineer is responsible for the implementation of software applications throughout the SDLC (System Development Life-Cycle). This includes the implementation of COTS (Commercial Off-The-Shelf) software applications, custom software applications, and integration between applications. Experience with ERP integration is necessary. This position reports directly to the Director, Information Technology. A qualified candidate should possess the following:
Specific Duties & Responsibilities:
- Demonstrable proficiency in implementing solutions for the Infor SyteLine ERP and third party add-on packages. Knowledge of Salesforce.com, HighJump and/or SharePoint a plus.
- Ability to implement software projects throughout all stages of the SDLC
- Act as business analyst by working with end users to identify and document business requirements
- Recommend both COTS and custom software solutions to meet the business needs. Ability to facilitate the software selection process for COTS software.
- Develop and execute unit test plans and software validation test plans.
- Facilitate the development and execution of end user test plans.
- Ability to produce training documentation, and conduct end user training for use of software applications.
- Plan and perform software upgrades.
- Act as project manager in the implementation of technology projects with the ability to lead multifunctional teams.
- Contributes to strategic software design and functionality.
- Treat coworkers and visitors equally without regard to race, age, creed, color, religion, gender, national origin, alienage, ancestry, citizenship status, sex, marital status, arrest record, gender identity, veteran status, disability or handicap, sexual orientation, genetic information, or any other characteristic protected by applicable federal, state or local laws.
Position Requirements:
- Demonstrated software development proficiency using object oriented languages such as VB, C++, C#, .NET or Java.
- Demonstrated database software development proficiency using Transact SQL and SQL Server Reporting Services.
- Demonstrable proficiency in supporting the day-to-day operation of the business. Requires excellent problem solving skills.
- Requires excellent oral and written communication skills. Must be able to communicate at all levels within the organization.
- Able to multitask and organize time to work on multiple projects.
- Availability to work a variety of shifts and after hours as needed
- Bachelor’s degree or equivalent work experience in a related discipline
Additional beneficial qualifications include:
- Microsoft Certified Developer certification
- Microsoft Certified SQL Server Solutions Associate certification
- APICS certification
- Spanish language skills
Core Competencies:
- Adaptability
- Communication
- Decision Making
- Planning & Organizing Work
- Commitment to Personal Learning/Knowledge Growth
If you are interested in this role, please email your resume to martinhr@martinguitar.com.
Customer Service & Sales Support
Summary Description:
The Salesforce Business Analyst will be the technical and operational lead driving the day-to-day operation and reporting capabilities of the Salesforce platform within Martin Guitars’ sales and customer service departments. As a go-to resource on Salesforce implementation and improvement, he or she will serve as the liaison between sales and IT (as well as other departments on an as needed basis) on special projects and platform enhancements to improve internal workflows, data collection and user friendliness of the platform for employees and customers.
Specific Duties & Responsibilities:
- Manage and optimize contacts and records.
- Cross-departmental process mapping
- Developing dashboards for and reporting on key sales and customer service metrics
- Training and onboarding sales and customer service representatives as new technologies are introduced
- Dealer/Contact Management
- Manage and help to streamline contacts for district sales management.
- Onboard dealers, support contract renewals and manage assets.
- Workflow/Interface Design
- Develop user stories and to-be process flows to support the design and development of Salesforce solutions.
- Tool Development and Training
- Onboard customer service staff on CRM processes and protocols for email, phone and chat inquiries.
- Manage and train on new Salesforce technologies and processes.
- Data Analysis and Reporting Development
- Provide detailed reporting analysis of Customer Service and Sales performance.
- Track attendance, leads and sell-through at Martin in-store events.
- Monitor and analyze sell-through data.
- Cross-Functional Project Management
- Assist and support Marketing, Information Technology, and other departments with technical implementations within the Salesforce environment.
- Support direct-to-consumer channels and CRM integration.
- Treat coworkers and visitors equally without regard to race, age, creed, color, religion, gender, national origin, alienage, ancestry, citizenship status, sex, marital status, arrest record, gender identity, veteran status, disability or handicap, sexual orientation, genetic information, or any other characteristic protected by applicable federal, state or local laws.
Position Requirements:
- At least 3-5+ years of experience as a business systems analyst.
- Bachelor’s degree in a related field required.
- Advanced certification in Salesforce administration required.
- Proficiency in Microsoft Office programs, particularly Outlook, Word and Excel.
- Experience interpreting large quantities of data, and knowledge of data structures and systems.
- Experience with business process definition, process mapping, workflow design and reengineering.
- Excellent oral and written communication skills.
- Excellent organizational skills.
- Comfortable interfacing with multiple departments and employees at multiple levels.
- Superior project management and multitasking ability.
- Superior attention to detail.
Core Competencies:
- Adaptability
- Communication
- Decision Making
- Planning & Organizing Work
- Commitment to Personal Learning/Knowledge Growth
If you are interested in this role, please email your resume to martinhr@martinguitar.com.
Manufacturing
We are currently accepting applications for a limited number of 2nd shift production positions. Experience operating wood working machinery, hand tools, close attention to detail and guitar playing skills, would be a plus.
Competitive wages, profit sharing, medical benefits and 401(k).
Highly motivated, enthusiastic, and self-starting candidates should send a resume to jobs@martinguitar.com.
Job Summary:
This individual will be machining high quality precision parts to close tolerances using machining techniques on CNC and conventional type machinery. In this position, you will need to effectively work with your managers and other team members to create parts from verbal / written instructions or blueprints. This person will then be responsible for the machining and assembly of the jigs, fixtures and gauges that will be used in the manufacturing process.
Essential Job Functions:
- Work from verbal / written instructions, work requests or blueprints.
- Must have knowledge of mills, lathes, saws, grinders, drill presses and other conventional machinery.
- Coordinate daily tasks with your managers to provide on time results.
- Competent in using all related measuring equipment micrometers, calipers, indicators etc.
- Proven machining techniques with the ability to make close tolerance parts.
- Has the experience to pick the proper tooling for the job.
- Has the knowledge to set the proper speeds and feeds for the job / material.
- Continuously looking for better machining techniques to be more efficient.
- Responsible for setting up and running CNC and or manual machines to perform daily tasks.
- Is accountable for inspecting the quality of one owns work.
Additional Requirements:
- 3 years vocational technical schooling for machining.
- 2+ years of machine shop experience.
- Must be detail oriented, self-motivated and able to interact effectively and respectfully with co-workers within a team atmosphere.
- Strong oral and written communication skill.
- Good organizational skills and the ability to deal effectively with a variety of people and situations.
- Ability to prioritize tasks, manage time effectively and be proactive.
- Lifting of heavier items up to 50 lbs. and with assistance, occasional lifting of items that exceed 50 lbs.
- Frequent standing and walking throughout the work shift with occasional sitting.
- Understand and adhere to all plant safety and training policies.
- Safety shoes and glasses are required, hearing protection is optional most times but required in designated areas.
- Ability to use Microsoft Office Suite programs (Word, Excel, Outlook, etc.)
Work Hours: 2nd shift – 2:00 – 10:30p.m. Monday through Friday
Production demands may necessitate overtime Monday through Thursday.
Competitive wages, profit sharing, medical benefits and 401(k).
Highly motivated, enthusiastic, and self-starting candidates should send a resume to jobs@martinguitar.com
Salary range $23.00 to $32.00 per hour
Job Summary:
This individual will be machining complex, high quality precision parts to close tolerances using in-depth machining techniques on CNC and conventional type machinery. In this position, you will need to effectively work with your managers and the production personal to perform machining tasks for equipment or fixtures needed. This person will be responsible to perform light design for fixtures and gauges to be used in the manufacturing process.
Essential Job Functions:
- Research and gather the proper information while documenting any pertinent information for future use.
- Coordinate daily tasks with your managers to provide on time results.
- Competent in using all related measuring equipment micrometers, calipers, indicators etc.
- Knowledge to pick the proper tooling and set the proper speeds / feeds for the material being machined.
- Continuously looking for better machining techniques to be more efficient.
- Mechanical ability to troubleshoot, repair and rebuild fixtures and or equipment if necessary.
- Responsible for running CNC and or manual machines to perform daily tasks.
- Proven machining techniques with the ability to make close tolerance parts.
- Is accountable for conducting tests to inspect the quality of products and evaluate performance of one owns work.
- From start to finish machine and assemble, complex, high quality jigs, fixtures and gauges.
- Performs light design and or programming / toolpathing of CNC work.
- Perform tasks of complexity, thorough knowledge of machining / fabricating techniques, tools and equipment.
Additional Requirements:
- Advanced education through trade school or technical institute.
- 5+ years of machine shop experience.
- Must be detail oriented, self-motivated and able to interact effectively and respectfully with co-workers within a team atmosphere.
- Strong oral and written communication skill.
- Good organizational skills and the ability to deal effectively with a variety of people and situations.
- Ability to prioritize tasks, manage time effectively and be proactive.
- Lifting of heavier items up to 50 lbs. and with assistance, occasional lifting of items that exceed 50 lbs.
- Frequent standing and walking throughout the work shift with occasional sitting.
- Understand and adhere to all plant safety and training policies.
- Safety shoes and glasses are required, hearing protection is optional most times but required in designated areas.
- Ability to use Microsoft Office Suite programs (Word, Excel, Outlook, etc.)
Work Hours: 2nd shift – 2:00 – 10:30p.m. Monday through Friday
Production demands may necessitate overtime Monday through Thursday.
Competitive wages, profit sharing, medical benefits and 401(k).
Highly motivated, enthusiastic, and self-starting candidates should send a resume to jobs@martinguitar.com
Salary range $26.00 to $35.00 per hour
Job Summary:
Assists in the process of converting Marketing Sales Forecasts to Master Production Schedules and Master Production Schedule to Work Center Schedules for all CFM facilities and products. Helps support and participates in CFM’s monthly Sales and Operations Planning (S&OP) process to ensure company adherence to sales, inventory and profit margin goals.
Essential Job Functions:
Working with Master Production and Work Center Scheduling Manager, assist, and participate in the following activities:
Position Requirements:
- 5 years of Manufacturing experience
- BOM/Routing experience a plus
- Ability to set priorities given general direction in a dynamic work environment
- This person must possess leadership and teamwork qualities in addition to being self-starting, self-confident and able to demonstrate a trust-generating work style
- Demonstrate ability to communicate with all functional areas and levels of the organizationGood attention to detail
- Good organizational skills
- Experienced user of Syteline or other ERP system
- Working knowledge of MS Excel or other spread sheet tool
- Basic APICS scheduling and inventory control knowledge a plus
Core Competencies:
- Adaptability
- Communication
- Decision Making
- Planning & Organizing Work
- Commitment to Personal Learning/Knowledge Growth
- BOM/Routing experience a plus
If you are interested in this opportunity, please send your resume and cover letter to martinhr@martinguitar.com