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Shipping & Order Information

How to Order

ORDER ONLINE

PHONE:

Toll free - (800) 247-6931
Within the U.S. - (610) 759-2837
Outside the U.S. - (800) 247-6931

Payment
We accept American Express, Visa, MasterCard, or Discover.

A pre-authorization charge will appear on your account for the full amount of your order. This pending charge will disappear once your order is shipped.

Email Notification
A valid email address is required for shipment notification. Please read our privacy policy regarding personal information.

Domestic Shipping (U.S. Only)

Charges
Orders under $40 are subject to an $8 shipping charge. Orders $40 and over receive free shipping. Flat rate shipping items are not eligible for free shipping and are subject to a $25 flat rate shipping fee. These items include, but are not limited to, players/bar stools, kits, backpackers and cases. These terms are subject to change at any time without notice.

Alaska and Hawaii are excluded. Orders to Alaska and Hawaii will be shipped at actual freight.

Processing
Allow 3 - 5 business days for processing. Guitar Kits require 3-4 weeks to process. Orders will not be processed off business hours, over the weekends or during all major U.S. holidays.

International Shipping

Charges
Due to variations in weight, size and destination of package, shipping and insurance costs cannot be determined at the time of order placement. Please email the 1833 Shop at 1833shop@martinguitar.com within 24 hours of placing your order if you would like a shipping cost estimate. If you have already submitted your order, you have 24 hours to cancel via phone or email before your order ships and you will be responsible for any incurred shipping costs.

Shipping Method
Orders are shipped either First Class Mail or Priority Air International.

Policies & Guarantees

Our 30-Day Guarantee
We take great pride in the quality and value of the products we offer. If for any reason you are dissatisfied with a purchase from 1833 Shop, please call us at 610-759-2837 and we will assist you.

Returns, Refunds and Replacements
All items must be returned for a refund or replacement in original, unaltered condition with the original receipt within 30 days of purchase. Returns must include a copy of the packing slip and reason for return. All returns must be sent to:

Martin Guitar
Return Department
1100 Conroy Place
Easton, PA 18040

Note all prices and product specifications are subject to change without notice. All specials and closeouts are subject to availability. Please allow 5 – 10 business days in the event of a refund.

Damages
If your order sustained damage during shipping, please file a damaged claim with the carrier and contact us.

Promotions
Terms of offer are subject to change without notice. Offer cannot be applied retroactively or redeemed for cash.

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