Exclusive Lessons, Merch Discounts, and Events—Your Backstage Pass Awaits!

Loyalty sweepstakes, giveaways, and experiential promotions are optional and will have separate Official Rules explaining eligibility, entry periods, prizes, and entry methods. Participants must be legal U.S. residents and at least 18 years old—or the age of majority in their state, if higher. Martin Guitar employees, independent dealers, and their immediate family members are not eligible. Review the Official Rules before entering because additional restrictions may apply.

Yes. Each group of points expires 18 months after the date it was earned. Expired points are forfeited and will not be reinstated. Martin Guitar will make reasonable efforts to email you before points expire, but points will still expire if an expiration notice is not received.

Separately, Martin Guitar may close an account that has no qualifying earning or redemption activity for 24 consecutive months. Closing or canceling your membership results in the forfeiture of unused points and benefits.

Points earned from a returned, canceled, or charged-back purchase will be removed from your account. Points redeemed toward an eligible returned or canceled order will be restored after the return or cancellation is processed, subject to the Program Terms and the status of your account. Guitar-purchase points do not become available until the registration and 30-day Satisfaction Guarantee requirements have been completed.

Your tier is based on the number of qualifying Tier Points you earn during the applicable rolling 18-month period and any other eligibility criteria established by Martin Guitar. When you meet the requirements for a higher tier, your status will be upgraded. Redeeming Spendable Points does not reduce the Tier Points used to determine your status. Paid Backstage All Access members receive All Access tier status while their paid membership remains active. Visit your Backstage dashboard for your current tier, progress, and applicable thresholds.

Paid Backstage all Access members receive All Access tier status while their paid membership is active. If the paid membership ends, tier status will be recalculated based on the member’s qualifying Program activity and the applicable tier requirements.

Log in to your Martin Guitar account and visit your Backstage dashboard to see your available points, Tier Points, transaction history, expiration information, and tier status. Some qualifying activity may take several days to appear. If you believe points are missing or incorrect, contact Customer Service and provide your order number, purchase date, and any other requested documentation. Receipt-related discrepancies must be reported within 30 days, when receipt scanning is available.

No. Points and rewards have no cash value, are not property and may not be sold, transferred, assigned or combined with another member’s account.

No. Points are not awarded retroactively for purchased made before you enrolled or for purchases that were not connected to your Program account at the time of purchase.

You may unenroll from the Martin Backstage Loyalty Program at any time by clicking the link below. Once you submit your request, you will no longer earn or redeem points, and any unused points, rewards, tier status, and Program benefits will be forfeited. Please allow up to five business days for your unenrollment request to be fully processed.

Unenrolling from Martin Backstage does not automatically delete your Martin Guitar customer account or all personal information associated with it. To submit a privacy-related request, please follow the instructions in the Martin Guitar Privacy Policy.

Yes. We reserve the right to suspend or terminate your membership if you violate the Loyalty Program Terms and Conditions—such as by engaging in fraudulent activity, reselling products, exploiting promotions, or abusing program benefits. If your account is terminated, your points and rewards will be forfeited, and you may be banned from rejoining the program.

You may request to enroll again after canceling your membership, subject to the eligibility requirements and Martin Guitar’s right to accept or reject enrollment. Previously forfeited points, rewards, transaction history, and tier status will not be restored. Members whose accounts were terminated for fraud, abuse, or another Terms violation may be prohibited from rejoining.

Martin Guitar uses personal information to administer the Program, maintain your account, calculate and process points, provide rewards and benefits, communicate with you, conduct customer analytics, prevent fraud, and market Martin Guitar products and services as described in the Martin Guitar Privacy Policy. California residents should also review the Program’s Notice of Financial Incentive provided during enrollment. For more information please visit our Privacy Policy.

No. You must be at least 18 years old—or the age of majority in your state of residence, if higher—to enroll or participate. The Program is not available to minors. Martin Guitar does not knowingly collect personal information from children under 13.

If you have additional questions or issues not covered here, please refer to the full Loyalty Program Terms and Conditions or contact our Customer Service team.