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Customer Service

We receive a high volume of daily phone calls and emails. Please note that the answers to many questions can be found here on our website, such as dealer locations, service centers, and model specifications. We will do our best to answer your questions in a timely manner. Thank you.

Appraisal of used Martin instruments - We would ask that you contact an independent appraiser for the current value of your guitar or refer to the "Blue Book of Guitars". Many factors are taken into consideration when appraising an instrument, such as the model, woods used in construction, and original condition. As a manufacturer of new instruments, we do not follow the used market, so we are unable to evaluate or appraise our guitars on the current market.

Technical or troubleshooting information - To assist you in the best possible manner and due to the many details required to troubleshoot guitars it is recommended you contact our customer service department by telephone between the hours of:
8:00 AM - 5:00 PM (ET) Monday through Friday.

Custom Guitars - Custom built Martin instruments may not be ordered directly from our Custom Shop. We ask that you please contact your authorized Martin dealer to get a quote on a custom built Martin. An authorized Martin dealer can assist you with appointment, pricing and delivery requests.

Choosing your Martin - Your dealer is a great resource to help you choose your new Martin. Approximately 1000 dealers throughout the United States and Canada are strategically located to provide you with Martin product and service. To find your nearest authorized Martin dealer in the United States or Canada click (here). For international customers please click (here) to find the distributor for your country.

Used guitar inquiries - C.F. Martin's position is not an intermediary between a purchaser and seller to validate or discredit a seller's or purchaser's claim about an instrument. We suggest you contact an independent consultant to verify any used Martin product for sale.

C. F. Martin & Co., Inc.
510 Sycamore Street
P. O. Box 329
Nazareth, Pennsylvania 18064-0329

Phone: 610-759-2837

Phone: 888-433-9177

Fax: 610-759-8742

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Hours: Monday - Friday 8:00 AM - 5:00 PM (ET)

Holiday/Shutdown Schedule

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