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FAQ

Warranty & Repairs

Why can I not register my guitar for warranty?

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Why can I not register my guitar for warranty?

If you are receiving an “invalid serial number” error message when you try to register your guitar for warranty, it is likely due to one of the following reasons:

Number cannot be found
The serial number entered is invalid. It may have been entered incorrectly or is not a valid Martin serial number.

Instrument has already been registered
The serial number entered is already registered to another owner. Martin Guitar limited lifetime warranty is only valid for the original owner of the instrument and it not transferable.

Manufacture date exceeds verifiable timeframe
Purchase information for guitars manufactured 2002 and prior cannot be confirmed in the database. Please contact Customer Service to provide the necessary proof of purchase for registration consideration.

Model is not eligible for warranty
Martin Guitar limited lifetime warranty is not available for instruments purchased outside the US or Canada. Please contact your Martin dealer for details of international warranties. Little Martin models, Backpackers and ukuleles manufactured in Mexico have a one-year limited warranty. Your store receipt will be proof of purchase during the warranty period.

How do I register my guitar?

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How do I register my guitar?

You can submit your registration online, or by mailing in the warranty registration application included with your guitar.

Why do I need to register my guitar?

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Why do I need to register my guitar?

Registration is necessary to obtain the Limited Lifetime Warranty for the original owner only. 

What happens if I do not mail my warranty paperwork to you within 30 days?

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What happens if I do not mail my warranty paperwork to you within 30 days?

It is not a requirement to register your guitar within 30 days of purchase, but it is beneficial to you as the owner to complete your registration in a timely manner as possible.

Can the warranty on a Martin guitar be transferred to another owner?

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Can the warranty on a Martin guitar be transferred to another owner?

No, the Limited Lifetime warranty is valid to the original, registered owner who purchased the guitar through an authorized Martin dealer only. It cannot be transferred.

I can’t remember if I registered my guitar, how can I find out?

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I can’t remember if I registered my guitar, how can I find out?

Upon registration you should have received a wallet sized registration card with your registration details. If you cannot find your registration card and are still unsure contact Customer Service. Be sure to include your instruments serial number.

How do I proceed if my guitar needs repair?

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How do I proceed if my guitar needs repair?

Contact an authorized Service Center in your area to have the guitar evaluated for repair.

Can I bring my guitar to the factory in Nazareth, PA for repairs?

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Can I bring my guitar to the factory in Nazareth, PA for repairs?

Yes. Martin Guitar performs warranty and non-warranty repairs on Martin instruments at the factory. If you are interested in having repair work done at our factory, please contact Customer Service.

Is it possible to speak to the repair person working on my guitar? 

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Is it possible to speak to the repair person working on my guitar? 

It is not, your guitar will be handled by a number of qualified repair technicians within the repair department. If you have questions, Customer Service can pass your inquiry along to our repair department and a representative will contact you.

My guitar is being sent back to the factory for repairs. Will I be notified once you receive my guitar for repairs?

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My guitar is being sent back to the factory for repairs. Will I be notified once you receive my guitar for repairs?

Yes, we will email you a repair quote including warranty repairs, recommended non-warranty repairs, and an estimated timeframe to complete this work. It can take up to a few weeks due to volume to receive your quote.

I received a repair quote but did not approve it within the requested 30-day period. What will happen now?

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I received a repair quote but did not approve it within the requested 30-day period. What will happen now?

We will attempt to contact you via telephone and/or certified letter to see if you wish to continue with repairs. If we have not received any instructions after 60 days, the guitar will be returned directly to you or to the dealer facilitating the repair.

Will the installation of a pickup or strap button affect my Limited Lifetime Warranty?

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Will the installation of a pickup or strap button affect my Limited Lifetime Warranty?

No, as long as it is done by an authorized Martin Service Center to ensure proper installation. Damage caused during the installation or resulting from the installation is not covered under your Limited Lifetime Warranty.

Do you work on other manufacturers' guitars?

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Do you work on other manufacturers' guitars?

No, Martin Guitar only work on Martin brand instruments.

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