If you are receiving an “invalid serial number” error message when you try to register your guitar for warranty, it is likely due to one of the following reasons:
Number cannot be found
The serial number entered is invalid. It may have been entered incorrectly or is not a valid Martin serial number.
Instrument has already been registered
The serial number entered is already registered to another owner. Martin Guitar limited lifetime warranty is only valid for the original owner of the instrument and it not transferable.
Manufacture date exceeds verifiable timeframe
Purchase information for guitars manufactured 2002 and prior cannot be confirmed in the database. Please contact Customer Service to provide the necessary proof of purchase for registration consideration.
Model is not eligible for warranty
Martin Guitar limited lifetime warranty is not available for instruments purchased outside the US or Canada. Please contact your Martin dealer for details of international warranties. Little Martin models, Backpackers and ukuleles manufactured in Mexico have a one-year limited warranty. Your store receipt will be proof of purchase during the warranty period.
You can submit your registration online, or by mailing in the warranty registration application included with your guitar.
Registration is necessary to obtain the Limited Lifetime Warranty for the original owner only.
It is not a requirement to register your guitar within 30 days of purchase, but it is beneficial to you as the owner to complete your registration in a timely manner as possible.
No, the Limited Lifetime warranty is valid to the original, registered owner who purchased the guitar through an authorized Martin dealer only. It cannot be transferred.
Upon registration you should have received a wallet sized registration card with your registration details. If you cannot find your registration card and are still unsure contact Customer Service. Be sure to include your instruments serial number.
Contact an authorized Service Center in your area to have the guitar evaluated for repair.
Yes. Martin Guitar performs warranty and non-warranty repairs on Martin instruments at the factory. If you are interested in having repair work done at our factory, please contact Customer Service.
It is not, your guitar will be handled by a number of qualified repair technicians within the repair department. If you have questions, Customer Service can pass your inquiry along to our repair department and a representative will contact you.
Yes, we will email you a repair quote including warranty repairs, recommended non-warranty repairs, and an estimated timeframe to complete this work. It can take up to a few weeks due to volume to receive your quote.
We will attempt to contact you via telephone and/or certified letter to see if you wish to continue with repairs. If we have not received any instructions after 60 days, the guitar will be returned directly to you or to the dealer facilitating the repair.
No, as long as it is done by an authorized Martin Service Center to ensure proper installation. Damage caused during the installation or resulting from the installation is not covered under your Limited Lifetime Warranty.
No, Martin Guitar only work on Martin brand instruments.