Customer Service

Common FAQs

What year was my guitar made?
Locate the serial number of your guitar by looking inside the soundhole towards the neck. The serial number is stamped on the neck block. Use our Serial Number Lookup table to find the year your guitar was made.

How do I find the serial number of my guitar?
Locate the serial number of your guitar by looking inside the soundhole towards the neck. The serial number is stamped on the neck block.

What is the appraised value of my guitar?
Martin Guitar cannot appraise your guitar for you. We recommend contacting an independent appraiser for assistance or referencing the Blue Book of Guitars.

How do I find a dealer or service center?
Use our online Dealer or Service Center locator.

How do I register my guitar?
Use our online Warranty Registration form.

Where do I find more information about product specifications?
Guitar specifications can be found on each specific model page.

How do I obtain a warranty repair or service?
Contact an authorized Service Center to have the guitar evaluated and repaired.

Many questions can be answered right now by viewing our FAQs
If you still need to speak to customer service, complete the form below and a representative will respond to you within 1 - 2 business days.

Phone: 888-433-9177
Fax: 610-759-8742
Hours: Monday - Friday 8:00 AM - 5:00 PM (ET)
Holiday/Shutdown Schedule